FAQs

Lansinoh® HPA® Lanolin

What is the expiry date of Lansinoh® HPA® Lanolin?

An expiry date can be found crimped on the end of the tube. However it should be used within 12 months of opening the tube.

Does Lansinoh® HPA® Lanolin need to be removed before breastfeeding?

Lansinoh® HPA® Lanolin does not need to be removed before breastfeeding and is 100% ultra pure. HPA® lanolin contains no added water, no chemicals and no perfume.  It is 100% pure hypoallergenic HPA® lanolin and has:

Low odour and taste
No preservatives
No added antioxidants or other additives

How does Lansinoh® HPA® Lanolin work?

Breastfeeding is a learnt skill. If you experience nipple soreness beyond a slight tenderness when your baby latches on you may need to make some adjustments so you can be comfortable and enjoy breastfeeding your baby. Uncomfortable attachment of the baby at the breast when feeding is often the cause of sore nipples – a temporary but painful condition.

Things should improve as you establish positioning and latch-on technique but in the meantime Lansinoh® HPA® Lanolin can provide soothing relief to enable you to breastfeed comfortably. The application of Lansinoh® HPA® Lanolin provides a moist wound healing environment. Moist wound healing involves retaining the moisture already present in areolar skin by applying a moisture barrier cream to the injured site. Internal moisture, retained within the skin, should return the skin to its normal healthy state, supple and soft rather than brittle and dry. When cracked tissue is rehydrated in this way from within, it will heal without the formation of a scab or crust.

Who is Lansinoh® HPA® Lanolin Recommended for?

Lansinoh® HPA® Lanolin is intended for breastfeeding mums experiencing nipple soreness. It can also help soothe, accelerate healing and protect sore and cracked nipples caused by breastfeeding.

Is a Lansinoh® HPA® Lanolin stain removable from clothing or bedding? What works best to remove the stain?

The best thing to do is to treat the lanolin stain like a grease stain prior to washing. If the item has already been washed and dried, it will be more difficult to remove the stain. Since lanolin is an organic ester; the stain will eventually come out, but it may take a special effort.  First, spot treat the stain; it is recommended to use a grease-fighting dishwashing liquid, as this has shown to be quite effective for removing the stains. Next, soak the item, the longer the better, overnight if possible, in either hot water or some type of stain removing pre-treater.  Finally, wash the stain as normal and it should come out.   

Breast Pumps

Is the Lansinoh® Compact Single Electric Breast Pump BPA-free and BPS-free?

Yes, the Lansinoh® Compact Single Electric Breast Pump is both BPA and BPS free. The bottle is made from polypropylene plastic which is also chemical-free and additive-free.

Is the Lansinoh® Manual Breast Pump BPA-free and BPS-free?

Yes, the Lansinoh® Manual Breast Pump is both BPA and BPS free. The bottle is made of polypropylene plastic which is also chemical-free and additive-free.

What is the warranty for the Lansinoh® Compact Single Electric Breast Pump?

The warranty for the Lansinoh® Compact Single Electric Breast Pump is two years from the date of the original purchase or receipt. If you encounter any issues during this period, please contact our customer service team who will be able to help with any troubleshooting and provide spare parts.

Is the Lansinoh® Compact Single Electric Breast Pump a closed system? How can Lansinoh® guarantee milk from backing up into the tubing?

Yes this pump is a closed system. Using a specially-designed diaphragm and diaphragm cap, the pump is guaranteed to prevent milk from backing up into the tubing and into the motor unit. This is important from a hygiene perspective (condensation and/or milk in tubing can cause mould and bacteria growth and build-up) and from a perspective of understanding how important every drop of your milk is to you and your breastfed baby.

Can I pump from the Lansinoh® Breast Pump directly into Lansinoh® Breastmilk Storage Bags?

Yes, here’s how: – Remove the secure seal and open the bag. Tilt and insert the breast pump head into the neck of the bag. Pull the neck up and over the breast pump head and pull gently to make sure it is secure. You will be able to see the bag fitted correctly by checking the placement of the white line on the top of the bag is in line with the pump neck. To remove, you gently push and tilt the breast pump head out of the neck of the bag.

Can I sterilise my breast pump?

Yes, you can.

You should sterilise all parts of your breast pump that come into contact with breastmilk; these include: – Comfort Fit breast cushions, valve, diaphragm, diaphragm cap, milk storage bottle, breast cushion body. You will also need to sterilise the container ring, disc, sealing cap, and lid, if storing for baby’s next feed. You do not need to wash or sterilise the connector, AC adaptor and motor unit.

Do you have spare parts for the breast pump?

Yes, we do. You can contact our customer service team on 1800 653 373 or otc@keypharm.com.au to place an order.

How do I know if my Comfort Fit Breast Cushion fits properly?

Having a correctly fitted breast cushion is essential to a positive pumping experience. By using the correct size, the process of expressing will be comfortable and maximise pumping efficiently. Read our full guide on how to get the right fit for you.

My breast pump doesn’t have any suction, what is wrong?

There are a few things to check if your breast pump is not giving out any suction.

1. Make sure your power supply is connected to your breast pump and that your batteries or power bank have charge.

2. Check the tubing is not kinked or has any knots restricting air flow.

3. Make sure the correct ends of the tubing are connected to the base unit and to the breast cushion body.

4. Inspect the valve to make sure it is not damaged.

5. Check that your diaphragm is the right way up inside the breast cushion body.

6. If you require spare parts please click here, or if you are still experiencing issues please contact us.

How often should you replace breast pump valves?

If you are expressing once per day you should replace your valves every 8-12 weeks. If you are exclusively expressing, we would recommend replacing the valves every 4-6 weeks.

I think my breast pump is faulty, what should I do?

If you are still experiencing issues after trying our trouble shoot guide, please use the contact us form here; Select “Nature of Enquiry” as “My Product is Faulty” and fill in all fields, then one of our team will be in touch.

Why do Lansinoh® Breast Pumps have a special purple rim on the breast cushion?

In order to make a mum’s pumping experience as comfortable and efficient as possible, we developed a special Comfort-Fit cushion. The cushion features a special purple outer rim that ensures a good seal between the cushion and your breast which aids in comfort and suction.

Can I use a microwave steam bag to clean and sterilise the pump parts? Are the parts dishwasher safe?

Tubing, connector, AC adaptor and motor unit should never be washed or sterilised. All other parts can be steam-sterilised according to the manufacturers’ directions for use. All parts, excluding tubing, connector, AC adaptor and motor unit, are dishwasher safe, though we highly recommend gently hand washing the white valves and diaphragms as they are delicate and can affect the performance of the pump if damaged or torn with vigorous washing or harsh detergents.

Please be sure to use the appropriate amount of water according to the directions on your cleaning/sanitising equipment to ensure that parts do not get overheated and/or melt.

Please note that all pump parts must be completely dry prior to use or performance may be affected.

How do I contact you with breastfeeding or pumping questions?

Please contact our Customer Service team at otc@keypharm.com.au or call us at 1800 653 373 and we will try to answer any questions.

Can the Lansinoh® Breast Pumps be used with bottles from other brands?

The Lansinoh® Breast Pumps are designed specifically for Lansinoh® brand bottles and will not fit with bottles from other brands.

Stay Dry Nursing Pads

There was gel on my breast when I went to feed my baby, what is it?

The reason Lansinoh’s breast pads are so absorbent is that they contain a fine powder within the construction of the pad that is a super absorbent polymer (SAP).  When the milk lets down and begins to flow, the powder turns into a gel, which is the action that is keeping you dry.  If you noticed gel on your breast, it probably means that this leaked from the pad onto your skin either because the pad was torn or ripped prior to you using it or because the pad was too saturated with milk.  This could happen after a particularly big letdown or after wearing the pad for many hours. One option is changing your pad more frequently if you think that could be the cause.  Because our pads are so absorbent, it may not seem as though you are leaking a lot of milk but this is sometimes the case.

Or, it could be the case that the pad was torn or slightly ripped and the polymer gel could have got onto your skin. If you happen to come across this issue please contact us.

Why are your pads so absorbent? What is polymer?

The effectiveness of the Lansinoh® Ultra Thin, Stay Dry Nursing Pads lies in the construction of the product and the materials used in the production process. Through an ingenious process using heat and air, paper pulp is converted to “fluffy pulp”, which is then combined with a super absorbent polymer in the form of a powder. This mixture is sandwiched between layers of paper tissue. A non-woven fabric is then placed over the tissue to provide a stay-dry lining. This lining draws breastmilk and moisture away from the skin and into the core of the pad where it is absorbed by the super absorbent polymer, which turns into a gel. The layers of tissue surrounding the polymer further ensure that the moisture is locked within the core of the paper pulp and polymer. This unique action keeps both the mother’s skin and her clothing dry.

My baby chewed on the pad and the gel came out – what should I do?

The material that is used to absorb the milk is a Super Absorbent Polymer (SAP).  It is similar to what is in baby nappies, in that it starts as a powder and once the milk hits it, it turns into a gel.  The SAP is non-toxic, however, it of course is not meant for ingestion.  If you do think there is a possibility that your baby did in fact ingest some of the polymer, contact your doctor and/or your local Poison Control Centre.

Why do you individually wrap each nursing pad? Isn’t that bad for the environment?

We individually wrap each pad because it keeps each pad clean and hygienic and allows you to toss them in your bag without worry that it will not be sanitary when you use it.

There was gel on my breast when I went to feed my baby, what is it?

The reason Lansinoh’s breast pads are so absorbent is that they contain a fine powder within the construction of the pad that is a super absorbent polymer (SAP).  When the milk lets down and begins to flow, the powder turns into a gel, which is the action that is keeping you dry.  If you noticed gel on your breast, it probably means that this leaked from the pad onto your skin either because the pad was torn or ripped prior to your using it or because the pad was too saturated with milk.  This could happen after a particularly big letdown or after wearing the pad for many hours. One option is changing your pad more frequently if you think that could be the cause.  Because our pads are so absorbent, it may not seem as though you are leaking a lot of milk but this is sometimes the case.

Are these recyclable?

While there are components in the pads that are recyclable, the intact pad is not recyclable. We are working towards using more recyclable materials.

Why are the disposable nursing pads so big?

The unique shape is to allow for full coverage for maximum discretion under clothing. Also, the wider area also allows for more absorption as the Super Absorbent Polymer is spread over the entire surface of the pad.

Do they come in different sizes or colours?

No, we currently have only one size and colour pad available.

Can I sleep with the pads in?

Yes, many mothers find our pads very absorbent, especially at night. We recommend changing the pads during the night if they become saturated.

My pad keeps bunching in my bra, am I wearing it wrong?

If you pad is bunching, we would recommend using the sticky tabs that are located on the back of the pad to keep it in place. You may wish to completely remove the pad before pulling your nursing bra flap down which can sometimes cause the pad to get bunched up.

Are they made of plastic?

The backing of the pad is tissue that has a thin layer of laminate in it. In order for the disposable pads to keep wetness in, this very thin layer of laminate must be used; otherwise, the leaking milk would get soaked in and soak out the back of the pad.

Breastmilk Storage Bags

How do I store breastmilk?

When you’re expressing your milk to use at a later date, it’s important to refrigerate or cool it immediately to ensure it has the longest shelf life possible. When stored correctly, expressed milk will last up to three days in the fridge at 4°C or lower, two weeks in the ice compartment of a fridge and up to six months in a freezer.

Can I pump directly into the Lansinoh® Breastmilk Storage Bags?

Yes you are able to pump directly into the Lansinoh® Breastmilk Storage Bags.

Can I microwave my milk while it is in your bags?

No, microwaving is never recommended for breastmilk as it destroys valuable nutrients and vitamins in the breastmilk. Additionally, it can create dangerous “hot spots” that could burn your baby when feeding.

How do I thaw my milk if frozen in your bags?

When thawing your milk it is important to handle it as gently as possible to preserve all the valuable nutrients. If the bags have been stored flat they will take less time to thaw. Breastmilk frozen in our bags can be thawed in the refrigerator or at room temperature. You may also place the sealed bag in a bowl of warm tap water but never use extremely hot or boiling water.

Are your bags reusable?

No,Lansinoh® Breastmilk Storage Bags are designed for one-time use only.

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack

What is the Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack is s non-toxic hot or cold reusable pack that can be used to relieve the plugged ducts and symptoms of engorgement or mastitis.  It can also be used with your breast pump whilst expressing to encourage let down and promote faster milk flow.

How do I warm my Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack?

Please follow these instructions carefully as overheating may cause injury, including burns. Please refer to your microwave instructions for wattage. 1,250 watts = 11, seconds 1,000 watts = 13 seconds, 700 watts = 15 seconds. We would also recommend; each therapy pack should be heated separately. Heating beyond the suggested time (maximum of 16 seconds) is not recommended by Lansinoh® , this may damage or destroy your 3-in-1 TheraPearl Breast Therapy Pack . Overheating or prolonged application may cause injury. Do not apply to sensitive skin or open wounds. Do not puncture pack and/or ingest contents. Do not fall asleep using pack. For extreme, prolonged or chronic pain, consult a healthcare professional.

How do I use the Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack cold?

You can put your 3-in-1 TheraPearl® Breast Therapy Pack in the freezer for at least 2 hours.

I do not have a microwave; how can I warm my TheraPearl® Breast Therapy Pack?

Fill a large pot with enough water to fully submerge the pack without touching the bottom of the pot. Bring water to a boil and remove pot from heating surface. Do not immerse pack while water is being heated. Use a blunt, nonmetallic tool to submerge it and then remove the pack from the water. Do not leave pack unattended while heating. Submerge pack for the time listed below. If the pack has not reached the desired temperature, submerge again (in same water) for an additional 1-2 Minutes. Do not allow the pack to come in contact with the pot or heat source for prolonged time, excessive contact may rupture the pack. Towel dry pack before applying. Always inspect the pack for signs of damage or leaking prior to use and discard if damage is found. Always test the pack temperature before application and allow to cool if needed.

What happens if I heat my Lansinoh® TheraPearl® 3-in-1 Breast Therapy Pack for too long?

Overheating or prolonged application may cause injury, including burns. Heating beyond the suggested time (15 seconds) may also damage or destroy your Lansinoh® Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack. It is normal for the THERA°PEARL® to expand a little when heated for the recommended time. If you accidentally heat your ansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack beyond the recommended time and see it inflating like a balloon, immediately turn off your microwave, wait for the pack to cool down, and then carefully dispose of your pack. When in doubt or if your pack shows any signs of deforming, dispose of your pack – a pack that has been overheated should never be reused. Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack will explode if heated for an excessive amount of time.

Is Lansinoh® TheraPearl® 3-in-1 Breast Therapy Pack BPA and Phthalate-Free?

Lansinoh® TheraPearl® Breast Therapy Pack is BPA and Phthalate-Free.

Does the Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack contain latex?

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack does not contain latex.

Are the pearl beads inside the Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack non-toxic? What are they made of?

The beads in Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack are non-toxic and are made from a super absorbent polymer.

Is the Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack reusable?

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack are reusable and your packs will last longer if you treat them well. Overheating beyond the suggested time of 15 seconds, may damage or destroy your packs.

What is engorgement and how can Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack help?

In the early stages of breastfeeding, it is not uncommon to experience swelling when your milk first comes in, this is called engorgement. Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack can be used as a cold therapy to help with symptoms of engorgement.

What is mastitis and how can Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack help?

Mastitis is an inflammation of the breast that can be caused by obstruction, infection and/or allergy. Mastitis is most common in the first 2-3 weeks of breastfeeding post-birth, but can occur at any stage of breastfeeding or lactation. Mastitis may come on abruptly, and usually affects only one breast.

Common recommendations for mastitis are heat (with a warm/hot compress), massage, rest, and emptying the breast (by breastfeeding or pumping) and it sometimes requires medical treatment.

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack can be used warm/hot directly on the breast before and after nursing as a compress and in between feedings or pumping sessions to help reduce pain and swelling from engorgement or mastitis .

You should see a doctor if you are feeling unwell or think you may have mastitis.

What is a plugged duct and how can Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack help?

A plugged (or blocked) duct is an area of the breast where milk flow is obstructed. The nipple pore may be blocked (often called a milk blister) or the obstruction may be further back in the milk ducts. A plugged duct usually comes on gradually and affects only one breast.

Mum will usually notice a hard lump or wedge-shaped area of engorgement in the vicinity of the plug that may feel tender, hot, swollen or look reddened. Occasionally mum will only notice localised tenderness or pain, without an obvious lump or area of engorgement. The location of the plug may shift.

A plugged duct will typically feel more painful before a feeding and less tender afterward, and the plugged area will usually feel less lumpy or smaller after nursing. Nursing on the affected side may be painful, particularly at letdown.

There are usually no systemic symptoms for a plugged duct, but a low fever ( 38.5°C ) may be present.

A plugged duct can also cause:

• Milk supply and pumping output from the affected breast may decrease temporarily. This is normal and extra nursing/pumping generally gets things back to normal within a short time.
• Occasionally a mum may express “strings” or grains of thickened milk or fatty-looking milk.
• After a plugged duct or mastitis has resolved, it is common for the area to remain reddened or have a bruised feeling for a week or so afterwards.
A plugged duct can be caused by:
• Engorgement or inadequate milk removal (due to latching problems, ineffective suck, tongue-tie or other anatomical variations, nipple pain, sleepy or distracted baby, oversupply, hurried feedings, limiting baby’s time at the breast, nipple shield use, twins or higher order multiples, blocked nipple pore, etc.)
• Infrequent/skipped feedings (due to nipple pain, teething, pacifier overuse, busy mum, return to work, baby suddenly sleeping longer, scheduling, supplementing, abrupt weaning, etc.).
• Pressure on the duct (from fingers, tight bra or clothing, prone sleeping, diaper bag, etc.).
• Inflammation (from injury, bacterial/yeast infection, or allergy).
• Stress, anemia, weakened immunity

Common recommendations for plugged duct treatment are heat (with a warm/hot compress), massage, rest, and emptying the breast (by breastfeeding or pumping) and it sometimes requires antibiotics if symptoms are not improving in 12-24 hours, or if mum is acutely ill. Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack can be used warm/hot directly on the breast before and after nursing as a compress and in between feedings or pumping sessions for pain relief and inflammation.

You should see a doctor if you are feeling unwell or your symptoms persist.

Why does the warmth of the Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack help milk flow?

Studies show that a warm breast triggers let-down and the release of breastmilk better than a cold breast. By heating Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack and wrapping it around the breast pump cushion, the heat will encourage milk let-down and stimulate milk flow milk.

Resource: Effect of Warm Breastshields on Breast Milk Pumping, JHL, 27(4) 331-338, Kent et al.

How do I use Lansinoh® Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack when pumping?

Heat the pack in the microwave for no more than 15 seconds and wrap around the outside of the breast pump cushions while pumping.

How do I clean my Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack ?

You may clean your Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack gently with mild soap, alcohol, or detergent and let stand for 1 minute.

Can I take my Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack straight from the freezer and heat in the microwave?

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack can go straight from the freezer and be heated in the microwave, however, be very careful not to overheat your pack. Test the pack temperature prior to application, as overheating may cause injury or may damage /destroy your Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack.

What should I do if my microwave doesn’t seem to be heating my Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack evenly?

Even microwaves with the same power often heat differently, and sometimes unevenly. We always recommend that you test your pack temperature before you remove it from the microwave, and if it seems to be unevenly heated, shake it around for a while to let the pearls mix together.

Can I use my Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack later for my child as a teething ring?

No, Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack should not be used as a remedy for teething or as a teething ring.

Are there any medical conditions that may put me at risk if I use Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack?

Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack was designed to be safe and therapeutically effective, but there are some conditions which may increase the risk of frostbite. Check with your doctor if you think one of these may apply to you. People who are taking beta blockers, which decrease the flow of blood to the skin, are particularly susceptible. Also at risk are smokers, individuals with diabetes, peripheral neuropathy, local limb ischemia, arteriosclerosis, cold urticaria, hypertension, rheumatoid arthritis, paroxysmal cold hemoglobinuria, or Raynaud’s phenomenon. A low body fat percentage, most commonly found in athletes and the elderly, also increases the risk of frostbite. Additionally, people suffering from exhaustion, dehydration or malnutrition or who have consumed alcohol should also be careful when using Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Packs.

I’ve used my Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack for a while and the pearls are starting to break down

The pearls will start to break down with usage. This is perfectly normal, and your Lansinoh® Thera°Pearl® 3-in-1 Breast Therapy Pack will still work even after all the pearls have broken down.

How do I know when it’s time to dispose of my Lansinoh® TheraPearl® 3-in-1 Breast Therapy Pack?

You should discard your pack if it is punctured or pierced.

Have a specific question?

Contact our support team