Frequently Asked Questions

  • How does Lansinoh® HPA® LANOLIN work?

    One of the most frequent discomforts of breastfeeding is sore, cracked nipples. Sore or cracked nipples can be intensely painful and are often a result of incorrect attachment. It is essential to find relief while you are sorting out the cause of the problem.

    Lansinoh® HPA® LANOLIN works by providing a moist wound healing environment. Wounds in a moist environment heal twice as fast as those left to dry in the air. Moist wound healing involves retaining the moisture already present in the areolar skin, by applying a barrier to the skin. Internal moisture, retained within the skin, will return the skin to its normal healthy state, supple and soft rather than brittle and dry. When cracked tissue is hydrated in this way from within, it will heal without the formation of a scab or crust.

  • Does Lansinoh® HPA® LANOLIN need to be removed before breastfeeding?

    Lansinoh® HPA® LANOLIN does not need to be removed before breastfeeding and contains only 100% ultra pure lanolin. It is purified using an exclusive refining process to reduce environmental impurities and allergic components to levels below the allergenic threshold. It is 100% natural and hypoallergenic. Lansinoh® HPA® LANOLIN has no taste or smell and no preservatives.

  • What type of plastic are the Lansinoh® BREASTMILK STORAGE BAGS made of?

    Lansinoh® BREASTMILK STORAGE BAGS are made from food safe polyethylene with no additives or plasticisers. Specifically, they are made of Food Grade LDPE (low density polyethylene) and LLDPE (linear low density polyethylene). They are BPA and BPS free.

  • Are the Lansinoh® BREASTMILK STORAGE BAGS reusable?

    Lansinoh® BREASTMILK STORAGE BAGS are designed for one-time use only.

  • How do I thaw my milk if frozen in the Lansinoh® BREASTMILK STORAGE BAGS?

    When thawing your milk it is important to handle it as gently as possible to preserve all the valuable nutrients.  If the bags have been stored flat they will take less time to thaw.  Breastmilk frozen in Lansinoh® BREASTMILK STORAGE BAGS can be thawed in the refrigerator or at room temperature.  You may also place the sealed bag in a bowl of warm tap water but never use extremely hot or boiling water.

  • Can I microwave my milk while it is in the Lansinoh® BREASTMILK STORAGE BAGS?

    No, microwaving is never recommended for breastmilk as it destroys valuable nutrients and vitamins in the breastmilk. Additionally, it can create dangerous “hot spots” that could burn your baby when feeding.

  • Can I use my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY if I am pregnant?

    We recommend that you consult a healthcare professional if Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY is an appropriate product for you and your specific situation.

  • What should I do if I keep using my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY but the pain won’t go away?

    If your symptoms persist, you have a fever or are feeling unwell, or you are experiencing extreme, prolonged or chronic pain, contact a healthcare professional.

  • How do I know when it’s time to dispose of my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY?

    You should discard your pack if it is punctured or pierced.

  • Can I use my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY later for my child as a teething ring?

    Lansinoh® THERA°PEARL® 3-in 1 BREAST THERAPY should not be used as a remedy for teething or as a teething ring.

  • Do I have to freeze my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY for 2 hours prior to using for cold therapy?

    We recommend freezing for at least 2 hours before use.

  • Is it okay to use a Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY pack on open wounds?

    No. Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY packs are not designed to be used on open wounds.

  • Can I fall asleep with a Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY pack on?

    No. Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY should only be used for 20 minutes at one time. We do not recommend you fall asleep with a heated or chilled pack applied.

  • What should I do if my microwave doesn’t seem to be heating my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY pack evenly?

    Even microwaves with the same power often heat differently, and sometimes unevenly. We always recommend that you test your pack temperature before you remove it from the microwave, and if it seems to be unevenly heated, shake it around for a while to let the pearls mix together.

  • What happens if I heat my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY for too long?

    Overheating or prolonged application may cause injury. Heating beyond the suggested time may also damage your Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY. It is normal for the packs to expand a little when heated for the recommended time. If you accidentally heat your Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY beyond the recommended time and see it inflating like a balloon, immediately turn off your microwave, wait for the pack to cool down, and then carefully dispose of your pack. When in doubt, or if your pack shows any signs of deforming, dispose of your pack – a pack that has been overheated should never be reused.

  • How long will the Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY stay hot or cold?

    Lansinoh THERA°PEARL® 3-in-1 BREAST THERAPY packs should only be used for 20 minutes at one time. If you plan to re-apply the product, be sure to take a 20 minute break between uses. Consult your healthcare professional if you are unsure about what will work best for you.

  • How do I clean my Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY?

    You may clean your Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY gently with a mild soap, alcohol, or detergent.

  • Can I use Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY at the same time as when my baby is feeding?

    It would be difficult to use Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY while your baby is breastfeeding because it would limit her access to properly latch on. We recommend using the Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY before and/or after breastfeeding or with your breast pump to aid with let-down.

  • Is Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY reusable?

    Lansinoh® THERA°PEARL® packs are reusable and your pack will last longer if you treat it well. Overheating beyond the suggested time may damage your Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY.

  • Is Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY BPA and Phthalate-Free?

    Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY is BPA and Phthalate-Free.

  • Does Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY contain latex?

    Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY does not contain latex.

  • Are the pearl beads inside Lansinoh® THERA°PEARL® 3-in-1 BREAST THERAPY non-toxic? What are they made of?

    The beads in the Lansinoh® THERA°PEARL® 3-in 1 BREAST THERAPY packs are non-toxic and are made from a super absorbent polymer.

  • Why are your pads so absorbent?

    The effectiveness of the Lansinoh® ULTRA THIN, STAY DRY NURSING PAD lies in the construction of the product and the materials used in the production process.  Through a unique process using heat and air, paper pulp is converted to “fluffy pulp”, which is then combined with a super absorbent polymer in the form of a powder. This mixture is sandwiched between layers of paper tissue.  A non-woven fabric is then placed over the tissue to provide a stay-dry lining.  This lining draws breastmilk and moisture away from the skin and into the core of the pad where it is absorbed by the super absorbent polymer, which turns into a gel.  The layers of tissue surrounding the polymer further ensure that the moisture is locked within the core of the paper pulp and polymer. This unique action keeps both the mother’s skin and her clothing dry.

  • Why are Lansinoh® ULTRA THIN, STAY DRY NURSING PADS so large?

    The shape of the pad allows for full coverage for maximum discretion under clothing.  Also, the wider area allows for more absorption as the Super Absorbent Polymer is spread over the entire surface of the pad.

  • Are Lansinoh® ULTRA THIN, STAY DRY NURSING PADS recyclable?

    While there are components in the pads that are recyclable, the intact pad is not recyclable.

  • Why do you individually wrap each nursing pad? Isn’t that bad for the environment?

    We individually wrap each pad because it keeps each pad clean and hygienic and allows you to toss them in your bag without worry that they will not be sanitary when you use it.

  • My pad keeps bunching in my bra, am I wearing it wrong?

    If you pad is bunching, we would recommend using the sticky tabs that are located on the back of the pad to keep it in place. You may also wish to completely remove the pad before pulling your nursing bra flap down which can sometimes cause the pad to get bunched up.

  • Can I sleep with the pads in?

    Yes, many mothers find our pads very absorbent, especially at night. We recommend changing the pads during the night if they become saturated.

  • My baby chewed on the pad and the gel came out – what should I do?

    The material that is used to absorb the milk is a Super Absorbent Polymer (SAP).  It is similar to what is in baby diapers, in that it starts as a powder and once the milk hits it, it turns into a gel.  The SAP is non-toxic, however, it of course is not meant for ingestion.  If you do think there is a possibility that your baby did in fact ingest some of the polymer, contact your doctor and/or your local Poison Control Centre.


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